Tech Support Policy
Drama Education Network does not offer person-to-person tech support. We do offer a hands-on staff development workshop in the nuts-and-bolts of using the The Drama Game File CD-ROM on Mac and/or PC computers.
The first step you should take if encountering any problems with the CD-ROM is to read the setup and installation instructions included on the disc. Insert the CD-ROM, then open the contents of the disc to find the setup and installation instructions to read and/or print out. The Companion Notebook includes a quick setup guide in the Overview section. Download a copy below.
As a customer service courtesy, this page contains solutions to all known technical issues or problems using the CD-ROM that are not included in the installation and setup instructions.
Please email us any issues not included below including broken or misdirected links and we will post solutions.
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Solutions to Known Issues
Posted below are solutions to known issues for the different editions of The Drama Game File CD-ROM. Included are helpful tips, alternate pathways, and work-around solutions. All solutions assume that the user has already followed all of the setup and installation instructions included on the program.
ATTENTION FIREFOX USERS:
The Mozilla Firefox web browser does not always autolaunch the welcome page like other web browsers. If you get a strange or blank page after clicking "I agree" to the license agreement, follow these simple steps as an alternate way to open The Drama Game File.
1. Open Mozilla Firefox web browser (with the CD-ROM inserted in your computer.)
2. Go to File-Open and navigate to find the CD-ROM contents.
3. Open the folder named "cdromdocs."
4. Select and open the file named "welcome.htm."
From here you can access all content and files on the program.
The other solution is to use a different browser than Firefox.
First Edition CD-ROM
Delivered Between 3/17/01 and 7/20/05 |
Issue |
Solution |
| Common issues for setup, browsing, and printing |
Follow All Setup Directions:
Open contents of the CD-ROM on desktop
Open "installationandsetup.htm" or "readme" (Mac) or "help" (PC)
Follow all directions
Read Help Pages on the Program
Instructions– Troubleshooting
Instructions– FAQ |
| Program does not open web browser after double-clicking on startup icon (girl pointing) |
Use Alternate Startup Methods:
1. Open web browser
Go to File–Open and browse to find the contents of the CD-ROM on the desktop or in the CD drive
Open the folder "cdromdocs"
Open the file "welcome.htm"
2. Open the CD-ROM contents on your computer
Open the folder "cdromdocs"
Open the file "welcome.htm" |
Where Cards
Misdirected link
Printable Version link opens What Cards |
Find Alternate Locations:
1. Character Cards
Scroll down to Where Cards, click on Printable Version
2. Printable Charts and References
Pathway: Welcome (Quick Links)– Charts and References– Character Cards– Where Cards
|
Give Me a Hand
Misdirected link
Print this Game link opens ABC Improv |
Find Alternate Locations:
1. Printable Charts and References
Pathway: Welcome (Quick Links)– Charts and References– 101 Games – Give Me a Hand |
Philosophy
Misdirected link
Printable Version link for Definitions opens outdated version |
Find Alternate Locations:
1. Definitions
Pathway: Philosophy– Definitions– Printable Version
2. Printable Charts and References
Pathway: Welcome (Quick Links)– Charts and References– References– Definitions of Drama Education |
| Unable to open or link to a specific page or printable version of a page |
Find Alternate Locations:
1. Table of Contents
Contains links to every page on the program
2. Printable Charts and References
Contains links to every printable page (PDF)
Pathway #1: Welcome (Quick Links)– Charts and References
Pathway #2: Table of Contents (References)– Printable Charts and References |
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Second Edition CD-ROM
Delivered Between 7/21/05 and 12/31/05 |
Issue |
Solution |
| Common issues for setup, browsing, and printing |
Follow All Setup Directions:
Open contents of the CD-ROM on desktop
Open "installationandsetup.htm" or "readme" (Mac) or "help" (PC)
Follow all directions
Read Help Pages on the Program
Instructions– Troubleshooting
Instructions– FAQ |
| Program does not open web browser after clicking on "I Agree" to the license agreement |
Use Alternate Startup Methods:
1. Open web browser
Go to File–Open and browse to find the contents of the CD-ROM on the desktop or in the CD drive
Open the folder "cdromdocs"
Open the file "welcome.htm"
2. Open the CD-ROM contents on your computer
Open the folder "cdromdocs"
Open the file "welcome.htm" |
Emotion Cards
Misdirected link
Printable Version links opens Mannerism Cards |
Find Alternate Locations:
1. Printable Charts and References
Pathway: Welcome (Quick Links)– Charts and References– Character Cards– Where Cards
|
Unable to open or link to a specific page or printable version of a page |
Find Alternate Locations:
1. Table of Contents
Contains links to every page on the program
2. Printable Pages
Contains links to every printable page (PDF)
Pathway: Welcome (Quick Links)– Printable Pages
3. "cdromdocs" folder on the CD-ROM
Open the CD-ROM contents on your computer
Open the folder "cdromdocs"
Open any page to view or print it
files ending in ".htm" open web browser
files ending in ".pdf" open Acrobat Reader |
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Second Edition CD-ROM Reprint
Delivered Starting 1/1/06 |
Issue |
Solution |
| Common issues for setup, browsing, and printing |
Follow All Setup Directions:
Open contents of the CD-ROM on desktop
Open "installationandsetup.htm" or "readme" (Mac) or "help" (PC)
Follow all directions
Read Help Pages on the Program
Instructions– Troubleshooting
Instructions– FAQ |
| Program does not open web browser after clicking on "I Agree" to the license agreement |
Use Alternate Startup Methods:
1. Open web browser
Go to File–Open and browse to find the contents of the CD-ROM on the desktop or in the CD drive
Open the folder "cdromdocs"
Open the file "welcome.htm"
2. Open the CD-ROM contents on your computer
Open the folder "cdromdocs"
Open the file "welcome.htm" |
Unable to open or link to a specific page or printable version of a page |
Find Alternate Locations:
1. Table of Contents
Contains links to every page on the program
2. Printable Pages
Contains links to every printable page (PDF)
Pathway: Welcome (Quick Links)– Printable Pages
3. "cdromdocs" folder on the CD-ROM
Open the CD-ROM contents on your computer
Open the folder "cdromdocs"
Open any page to view or print it
files ending in ".htm" open web browser
files ending in ".pdf" open Acrobat Reader |
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Find Help at Your Workplace
If you need further assistance with setup and installation, or encounter obstacles unique to your situation, we recommend that you seek assistance at your workplace. People to consider asking for help include a computer lab specialist, technology advisor, or computer savvy colleague. Be sure that person starts by reading the setup and installation instructions on the CD-ROM.
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