Ordering
Methods of Payment
Credit card (Visa, Master Card, American Express)
Check or Money Order
Purchase Order (schools only)
To order by mail or fax, download the printable order form.
Contact us for questions, ordering by phone, or volume licensing and staff development price quotes.
Online
All online credit card orders use secure SSL processing. You should receive a confirmation email shortly after completing your order. Once your credit card and billing information is confirmed, your order will be shipped. Please contact us if you have any problem processing an online order and we will help you complete the order. Or, you can choose to order offline with the downloadable order form. Volume licensing packages, site and district licenses, and staff development services are not sold online; contact us directly for price quotes and ordering information.
Mail, Phone, or Fax
Pay by credit card, check, money order, or purchase order (schools and organizations only--no individuals). Use the downloadable order form or call us directly. For school purchase orders, we ship products with an invoice to be paid within thirty days. All other orders must be accompanied by payment in full. Once your order is received and payment has been verified, then your order will be shipped. Checks returned for insufficient funds or other reason are subject to a $25.00 processing fee. Unpaid purchase orders may be subject to late fees beyond thirty days from the date the order was received.
International
For individual orders, we only accept payment by major credit card; no checks or cash. The credit card company automatically calculates the currency exchange for you on the date that the card is charged. For volume licensing packages and larger orders, we can arrange for wire transfer payment (bank fees apply). Shipping charges vary (see below). We reserve the right to refuse to fulfill an international order if it proves too complicated or expensive.
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Shipping and Delivery
Domestic USA
Our current standard shipping method is FedEx Ground or United States Postal Office. We will determine which carrier to use to best complete your order. For express or overnight service, or for other shipping arrangements, contact us (extra charges will apply for express or overnight delivery.)
International
For international shipping we use United States Postal Service or FedEx Ground or Express. International shipping costs vary by country, size, and weight. Our online ordering system does not calculate international shipping costs during checkout, so be sure to provide a working email address. We will email you the difference in shipping costs for your order and, once you approve, we will ship your order. The customer is responsible for any customs duties or tariffs that may be imposed by the receiving country. We are not responsible Canadian Customers
FedEx Ground is our preferred method of shipment for reliabilty and tracking. Shipping costs include border crossing and customs clearance.
We can arrange for you to use your own customs broker instead of FedEx. The customer is responsible for any customs duties and taxes that may be imposed (experience shows us that these are none or minimal.)
Delivery Time
For domestic USA orders, please allow up to two weeks for your order to arrive. For international orders, delivery time can be anywhere from one to six weeks. Please be aware that delivery time can be affected by customs inspections.
Shipping and Handling Costs
| Domestic USA....... |
9.95 minimum or 10% of total |
| |
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| International......... |
additional costs vary by weight, size, and country |
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Returns Policy
We do not accept returns on CD-ROM's that have been opened. For individuals, you may return your unopened CD-ROM for a full refund within thirty days, minus original shipping and handling charges, provided that you arrange for the product to be shipped back to us, and that it arrives undamaged. For colleges and universities taking advantage of the textbook special, we do not accept returns.
If your order arrives damaged, we will replace the damaged items, provided that you return the product to us no later than fourteen days after receiving the original shipment. In the unlikely event of a defective CD-ROM, we will replace it, but only after attempting product support options to determine if the disc is defective.
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Product Support
If you are having technical problems accessing, setting up, or using The Drama Game File CD-ROM, be sure to read our solutions to common problems before contacting us. Go to Product Support.
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